Returned Goods

Goods returned

These provisions apply in the event that you return any Goods to us for any reason:

  • We accept returns where there was a defect in the Goods at the time of purchase, or we have agreed in correspondence that you may return them. Please reach out to us at hello@loyalcrush.com to let us know of any fault with the item and we can advise next steps to return the goods.
  • The Goods must be returned to us as soon as any defect is discovered but not later than 14 days.
  • So far as possible, Goods should be returned:
    • with both Goods and all packaging as far as possible in their original condition;
    • securely wrapped;
    • including our delivery confirmation;
    • at your risk and cost.
  • Please note in particular that we cannot deal with your complaint unless you return the entire Goods that you bought: that is to say, with all components and parts and in the original packaging.
  • In returning faulty Goods please enclose with it a note clearly stating the fault and when it arises or arose and your order number for our reference.
  • If delivery was made to Australian address, you are also protected by the Competition and Consumer Act 2010.
  • If we agree that the Goods are faulty, we will:
    • refund the cost of return carriage;
    • refund or replace the Goods as we choose.