Help & FAQ's

Delivery & Tracking

How much is shipping?

  • $10 for regular post under $50
  • Free over $50
  • $15 for an express option

How long does it take to process the order?

  • Orders will usually be processed within 24 hours from purchase on business days only (excluding public holidays)

Do you ship internationally?

  • We ship within Australia only

Do you deliver to PO Boxes and Parcel Lockers?

  • We can only deliver to PO Boxes and Parcel Lockers if the express service is selected in checkout. We cannot deliver to PO Boxes or Parcel Lockers with the free delivery or standard post options. This is because we get charged a $9.35 fee on top of regular postage costs for items to be delivered to these types of addresses.

What if the recipient isn't home?

  • We often deliver advising the courier they have 'Authority To Leave'. This means the courier can leave the gift at the address specified. When delivering to addresses like apartments the courier will leave a calling card with the following options:

    1. A contact phone number to contact the courier company and arrange re-delivery.

    2. Instructions on where to collect the gift from a local collection agency.