Wellness Hub
The Edit
SHIPPING & RETURNS
Gentle delivery. Thoughtful service. Easy returns.
AUSTRALIA WIDE SHIPPING
All orders are carefully packed and dispatched from our Byron Bay warehouse Monday to Friday. Orders placed before 12pm AEST are processed the same business day, otherwise they will be dispatched the next business day.
ESTIMATED DELIVERY TIMES
| Sydney & Brisbane | 1–2 business days |
| Melbourne & Adelaide | 2–4 business days |
| Perth | 4-5 business days |
| Regional Areas | 2–5 business days |
Free Standard Shipping
Orders over $50, Australia wide
Standard Shipping
$10 for orders under $50
Express Shipping
$15 Australia wide
Delivery estimates may vary during peak periods
We do not currently offer international shipping
We do ship to PO Boxes & Parcel Lockers
Express delivery only when selected at checkout
RETURNS & EXCHANGES
We want you to love your purchase. If something isn't quite right, we're here to help make it easy.
Change of Mind
30-day returns for refund, exchange, or store credit on unopened products in original condition.
Opened or Sampled Products
Opened or sampled products are not eligible for return unless faulty.
Faulty or Damaged Items
Please contact hello@loyalcrush.com within 14 days of delivery with photos. We'll arrange a replacement or refund.
HOW TO MAKE A RETURN
Contact Our Team
Email hello@loyalcrush.com with your order number
Prepare Your Parcel
Pack items securely in original packaging
Send Your Return
Ship to the address we provide
Return Processing
Processed within 3–5 business days of receipt
Return shipping costs are the responsibility of the customer unless the item is faulty or damaged.
FREQUENTLY ASKED QUESTIONS
Can I return opened products?
For hygiene and safety reasons, opened or sampled products are not eligible for refund, exchange or store credit unless deemed faulty.
How long do refunds take?
Refunds are processed within 3–5 business days of receiving your return. Please allow 4-5 business days for the funds to appear in your account.
Do you offer international shipping?
We currently only ship within Australia.
Can I track my order?
Yes! You'll receive a tracking number via email once your order has been dispatched. You can track your parcel using the link provided.